Help Desk

How do I reset my password?

  • Click on “My Account” in the top menu.
  • At the bottom of the page, under the “Save Profile” button, you will find the link to change your password.

 

When should I receive next month’s videos?

  • Click on “My Account” in the top menu.
  • Click on “Subscriptions” in the Account menu.
  • The day of the month that the membership expires, is the date a new monthly payment will be charged, and also is the day of the month it will automatically send you new videos.

 

How do I change my credit card number?

  • Click on “My Account” in the top menu.
  • Click on “Subscriptions” in the Account menu.
  • Click on “Update” at the end of the row.
  • Change credit card info.

 

How do I change the type of membership (monthly or annual) that I have?

  • Click on “My Account” in the top menu.
  • Click on “Subscriptions” in the Account menu.
  • Click on “Change Plan” at the end of the row.

 

How do I cancel my membership?

  • Click on “My Account” in the top menu.
  • Click on “Subscriptions” in the Account menu.
  • Click on “Cancel” at the end of the row.
  • NOTE: Your membership will still be good until the end of your month or year cycle.

 

Can I see a list of all of the payments I have made?

  • Click on “My Account” in the top menu.
  • Click on “Payments” in the Account menu.

 

If you have any further questions, please click here to contact me at the Help Desk.

Hugs, Robyn  🙂

 

Pin It on Pinterest